Returns & Refunds

Your cancellation and return rights. Last updated: 3 September 2026.

Where you bought PULSE

Orders placed directly on pulsegummies.shop: email info@pulsegummies.shop with your order number to start a cancellation or return, and we will confirm the next steps. Orders placed through TikTok Shop: please start a return through the TikTok Shop order process, or email us and we will help.

Your statutory rights

Where you buy online as a consumer, UK consumer law gives you a cancellation period of 14 days from receiving the goods, and a further 14 days to send them back. Your statutory rights are not affected by anything on this page.

Condition of returned goods

Because PULSE is a food supplement, returned pouches must be unopened, unused and with any seal intact. We cannot accept opened or partially used pouches for hygiene and food-safety reasons. This does not affect your rights if the goods are faulty, damaged or not what you ordered.

Enquiries

For any returns enquiry, email info@pulsegummies.shop with your order details and we will confirm the next steps.

Questions? Email info@pulsegummies.shop.

PULSE is a food supplement for adults aged 18 or over. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of young children.